The FAQ says “The shop will also allow you to enter proof of tax-exempt status if your organization is tax-exempt from sales tax.” – but there is not in fact in the Fastspring checkout anyplace to do that.
Hello Daniel,
just replied to you via e-mail, but repeating here for others:
You’re right, I just tried for Massachusetts. Seems the situation is a bit more complicated in parts of the USA, as there isn’t a way to enter a tax exemption id like in many other countries, and the state of Massachusetts in general wants GST, as opposed to, e.g., a billing address in California.
For this case, see our FAQ’s with a link to FastSpring support, which can aid you in providing the necessary tax exemption forms and then create an order which is tax exempt, or also help for people who bought already and realize they want tax exemption after the fact:
In general, those FAQ’s answer a few more common questions. Unfortunately updating the official business website is a mind-blowing slow buerocratic process, so now we have those FAQ’s on our Wiki, and a link from the business website to the FAQ’s. “The Office” is alive in the real world, unfortunately…
Best,
-mario
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I opened a ticket with Fastspring. They closed the ticket a few days later without ever replying. Now what?
I don’t know. Did you check your spam folder if something has arrived there? To my knowledge, there isn’t any way I can create a tax exempt order without a tax/GST/VAT Id number for tax exemption. If your institution has such a thing, then you can do it yourself in the regular ordering/quote process, iow. you can do what I can do wrt. tax exemption.
Otherwise, if no such tax exempt registration number exists, but only other US specific documents to prove tax exempt status, then the only way is through FastSprings support system, uploading the needed certificates etc. I’m not sure how I could help, unfortunately. Legally you are FastSprings customer, for everything related to the purchase/payment/taxation process. We are only involved in defining the products that FastSpring resells on our behalf, and in providing you with our service - a license key etc. - after the purchase process is fully completed.
I guess I would retry, assuming nothing got lost in your spam folder. Maybe somebody there just dropped the ball.