The FAQ says “The shop will also allow you to enter proof of tax-exempt status if your organization is tax-exempt from sales tax.” – but there is not in fact in the Fastspring checkout anyplace to do that.
Hello Daniel,
just replied to you via e-mail, but repeating here for others:
You’re right, I just tried for Massachusetts. Seems the situation is a bit more complicated in parts of the USA, as there isn’t a way to enter a tax exemption id like in many other countries, and the state of Massachusetts in general wants GST, as opposed to, e.g., a billing address in California.
For this case, see our FAQ’s with a link to FastSpring support, which can aid you in providing the necessary tax exemption forms and then create an order which is tax exempt, or also help for people who bought already and realize they want tax exemption after the fact:
In general, those FAQ’s answer a few more common questions. Unfortunately updating the official business website is a mind-blowing slow buerocratic process, so now we have those FAQ’s on our Wiki, and a link from the business website to the FAQ’s. “The Office” is alive in the real world, unfortunately…
Best,
-mario
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I opened a ticket with Fastspring. They closed the ticket a few days later without ever replying. Now what?
I don’t know. Did you check your spam folder if something has arrived there? To my knowledge, there isn’t any way I can create a tax exempt order without a tax/GST/VAT Id number for tax exemption. If your institution has such a thing, then you can do it yourself in the regular ordering/quote process, iow. you can do what I can do wrt. tax exemption.
Otherwise, if no such tax exempt registration number exists, but only other US specific documents to prove tax exempt status, then the only way is through FastSprings support system, uploading the needed certificates etc. I’m not sure how I could help, unfortunately. Legally you are FastSprings customer, for everything related to the purchase/payment/taxation process. We are only involved in defining the products that FastSpring resells on our behalf, and in providing you with our service - a license key etc. - after the purchase process is fully completed.
I guess I would retry, assuming nothing got lost in your spam folder. Maybe somebody there just dropped the ball.
Can a license be moved from one PC to another after we buy it, such that only the new PC is licensed? Thanks, Matt
Yes, you can deactivate a licensed machine, then reactivate another one, to move a license. The help PsychLicenseHandling subfunctions ‘Deactivate’ and ‘Activate’ can do that. The customer account you get under your purchase email address also allows to see which machines are activated, and to deactivate machines from the web interface.
Thanks - can we also activate a machine from the web interface (or only deactivate) ?
You can only deactivate.
First - thanks for the many years of use of Psychtoolbox!
I have a few interrelated questions regarding the use of Psychtoolbox under the new licensing model.
- In the immediate term: Does Psychtoolbox 3.0.22.1 require a paid license under Linux at this time? Details: My lab develops on Windows machines but runs experiments on Linux machines. I am in the midst of setting up two recently-inherited (so, new to me) computers to run Psychtoolbox under Linux. I’m also treating these new installs as a test run for modernizing our existing participant computers to use more recently-updated Ubuntu, Matlab, and Psychtoolbox, as we run them offline and they are way out of date. I installed Matlab 2025a and (after discovering that NeuroDebian is still on 3.0.19) downloaded the .zip of 3.0.22.1. Running SetupPsychtoolbox worked fine, but in the end, it prompted me for a license code (or to start a 14-day free trial). This seems counter to my reading of the website and forum, but perhaps I am missing something?
- Also in the immediate term, but maybe a better question for another post: Is it expected that NeuroDebian will resume updates to Psychtoolbox for Matlab, or has that permanently ended with the new licensing model?
- In the longer term: If the answer to #1 above is that Psychtoolbox does not require a license under Linux at this time, is there any updated prediction as to when/if that might change? Details: A group of Psychtoolbox users at my university is trying to determine how many licenses we collectively need (with the hope that a sufficient volume could let us persuade administrators to allocate a more centralized/stable source of license purchasing funds than individual labs/users, as the university now does for, e.g., Matlab itself). It would be very helpful to know this!
Again, thank you!
Ben